1. Introduction & commitment
This Refund Policy (“Policy”) governs cancelations and refunds for services from TECH-1 TECHNOLOGIES and its legal entity TECH-1 TECHNOLOGIES, INC., a Florida corporation (Document No. P98000028072), principal address 7203 W. Oakland Park Blvd, Suite B, Ft. Lauderdale, FL 33313, founded in 2013 by Hiroshi Tanaka.
The Policy applies alongside your Master Service Agreement / Statement of Work (“Agreement”) and our Terms of Service. We aim for fair, transparent outcomes consistent with Florida and applicable U.S. consumer protection standards.
Questions? Email [email protected] or call (650) 165-7530.
2. Eligibility overview
Refund eligibility depends on project phase, work completed, third-party costs, and your signed Agreement. Requests must come from the authorized signatory (or designated contact) in writing.
| Phase | Typical eligibility | Notes |
|---|---|---|
| Pre-kickoff (cooling-off) | Full refund minus processing fee | See Section 3 — usually within 48 hours of initial payment |
| Discovery / design / dev | Partial (prorated) | Minus completed work & non-refundable items |
| After formal acceptance | Generally none | Warranty applies for covered defects |
3. Cancellation before project start
We provide a 48-hour cooling-off period after Agreement execution and initial payment. Cancel in writing within that window for a full refund less a 5% processing/admin fee, unless work product or third-party spend has already been incurred (those amounts may be deducted).
After 48 hours but before substantive kickoff, refunds may still be available if no meaningful work or procurement has started; otherwise we deduct documented costs.
4. Cancellation during development
Cancellations after work begins are handled on a prorated basis: you pay for completed milestones and non-recoverable third-party costs; remaining prepaid amounts may be refunded. We provide a written breakdown within a reasonable review period (typically 5–10 business days after request).
Deliverables for paid, completed scope will be released subject to the Terms (including payment in full for those portions).
5. After project delivery
Once you formally accept final deliverables (written approval, sign-off, or lapse of an agreed review window), fees are generally earned and non-refundable. If there is a material failure covered by the warranty in Section 12, we will remedy within that warranty — refunds are not the default remedy post-acceptance.
6. Non-refundable items
- Non-recoverable third-party licenses, store fees, domains, and cloud spend activated for your project.
- Rush/expedite fees once capacity is allocated.
- Stock media licensed specifically for you.
- Payment processor fees charged by financial institutions.
- Consulting/discovery deliverables already performed, as stated in your Agreement.
7. How to request a refund
- Email [email protected] with subject: “Refund Request — [project name]”.
- Include signatory name, company, Agreement date, amounts paid, and reason.
- We acknowledge within one (1) business day and provide a case reference.
- We complete review and a written decision with calculations within a reasonable period (often 5–10 business days; complex matters may take longer with notice).
8. Refund processing timeline
Approved refunds are issued to the original payment method where possible. Card refunds often post in 5–10 business days (your bank may take longer). Wires/ACH may take longer, especially internationally.
9. Partial refunds & credits
We may offer a service credit instead of cash where mutually agreed. Credits, if offered, will be documented in writing with expiration and scope.
10. Dispute resolution
Please escalate concerns through your project lead, then Client Services via email. If still unresolved, the dispute resolution procedures in our Terms (negotiation, mediation, arbitration in Broward County, Florida) apply. Governing law: State of Florida.
11. Chargebacks
Contact us before initiating a chargeback. Unauthorized or bad-faith chargebacks may result in suspension of services and defense with documentation. Legitimate fraud claims will be handled promptly with cooperation.
12. Satisfaction guarantee / warranty
For thirty (30) days after final acceptance, we address reproducible defects that materially fail the written specifications, consistent with the warranty section of your Agreement and our Terms. Exclusions include changes after delivery, out-of-scope integrations, and platform updates beyond reasonable support.
13. Exceptions & force majeure
If law requires a different outcome for consumers in your jurisdiction, mandatory rules prevail. For prolonged force majeure, either party may terminate as described in the Terms; refunds (if any) are prorated for incomplete work.
14. Contact
TECH-1 TECHNOLOGIES, INC.
Attn: Client Services
7203 W. Oakland Park Blvd, Suite B
Ft. Lauderdale, FL 33313
Email: [email protected]
Phone: (650) 165-7530
Florida document no.: P98000028072